Privacy Policy

Data Controller

Fortunica Casino UK is the controller of personal data collected through this website. We are responsible for determining how and why your information is used and for ensuring compliance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy applies to all visitors and users of fortunica-casino-official.org.uk. If you have data protection questions, see the contact section below.

What Personal Data We Collect

We collect information in the following ways:

Information You Provide Directly

  • Contact form submissions — name, email address, and message content
  • Newsletter or alert sign-ups — email address and optional preferences
  • Account creation (if applicable) — username, email, and password hash
  • Survey responses — any information you voluntarily share

Information Collected Automatically

  • Log data — IP address, browser type, operating system, pages visited, and time spent on site
  • Cookies and tracking technologies — user identifiers, session tokens, and preference data
  • Analytics — aggregated statistics about site usage and performance
  • Device information — screen size, device type, and installed plugins

We do not intentionally collect sensitive personal data (race, ethnicity, health, sexual orientation, political beliefs) unless you voluntarily provide it in a message or form.

Legal Basis for Processing

We process your data based on:

  • Legitimate interest — improving site security, preventing fraud, and optimising user experience
  • Contractual necessity — fulfilling requests you make via contact forms
  • Legal obligation — complying with law enforcement requests or fraud prevention requirements
  • Consent — for optional newsletters or analytics enhancement (you can withdraw consent at any time)

We do not rely solely on consent for essential processing; we have independent legal grounds to maintain site integrity and respond to your enquiries.

How We Use Your Data

Your information is used for:

  • Responding to your enquiry — processing contact form messages and providing support
  • Site maintenance and security — detecting and preventing fraud, abuse, and unauthorised access
  • Service improvement — analysing usage patterns, identifying technical issues, and enhancing features
  • Legal compliance — retaining records for regulatory requirements and dispute resolution
  • Analytics and statistics — understanding user behaviour in aggregated, anonymised form
  • Communications — sending newsletters or updates if you opted in

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

Third Parties and Data Sharing

Your data may be shared with:

Service Providers

  • Web hosting providers — who store and serve the website infrastructure
  • Email service providers — who send newsletters and automated replies
  • Analytics platforms — which process anonymised usage data (see cookies section)
  • Payment processors — if you make a voluntary donation or purchase (encrypted and PCI-DSS compliant)

Legal Requirements

We may disclose data if required by law, court order, or government authority. Such disclosures are made only to the extent legally mandated.

Site Transfers

If Fortunica Casino UK is acquired or merged, your data may be transferred as part of the business transition. We will notify you of any such change and your new privacy protections.

All third-party processors are contractually bound to protect your data and may not use it for their own purposes.

Cookies and Tracking Technologies

We use cookies to enhance your experience:

Essential Cookies

  • Session tokens — keeping you logged in
  • Security cookies — preventing unauthorised access
  • Preference cookies — remembering your language or display settings

These are necessary for core functionality and cannot be disabled.

Analytics Cookies

  • Google Analytics — tracking page views, user flow, and device types in aggregated form
  • Hotjar (if enabled) — recording anonymised session replays to identify usability issues

You can opt out of analytics cookies via your browser settings or opt-out tools.

Third-Party Cookies

  • Advertising networks — if you clicked through from an ad, partners may place tracking pixels (we do not control these)
  • Social media — Facebook, Twitter, etc. may track your activity if you are logged into those platforms

You can manage cookies through your browser preferences. Disabling cookies may affect site functionality.

Data Retention

We keep your data for:

  • Contact form submissions — 2 years (for dispute resolution)
  • Log files — 3 months (standard web server retention)
  • Account data (if applicable) — for the duration of your account plus 1 year after closure (for compliance)
  • Analytics data — 26 months in Google Analytics (aggregated only)
  • Newsletters — until you unsubscribe

If you request deletion, we will remove your personal data within 30 days, except where legal obligations require longer retention.

International Data Transfers

Your data is primarily stored in the UK. However, some service providers (such as Google Analytics) process data in the EU and US. These transfers occur under adequacy decisions or standard contractual clauses approved by UK ICO and EU regulators. You can request details of our transfer mechanisms by contacting us.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the data we hold about you
  • Correction — ask us to rectify inaccurate information
  • Erasure — request deletion of your data (subject to legal exemptions)
  • Restriction — ask us to limit how we use your data
  • Portability — obtain your data in a portable format
  • Object — withdraw consent or object to processing on grounds of legitimate interest

To exercise any of these rights, contact us using the details in the contact section. We will respond within 30 days.

Policy Updates

We may update this privacy policy to reflect changes in law, technology, or our practices. Material changes will be announced on this site. Your continued use indicates acceptance of the updated policy.

The date of last revision is noted at the bottom of this page. If you have concerns about updates, contact us immediately.

Data Protection Contact

For privacy-related enquiries, complaints, or rights requests, please contact us through the contact form on this site or use the details in the footer.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority. Visit www.ico.org.uk for details.

Final Note

We are committed to protecting your privacy and maintaining trust. If you have questions about how we use your data, ask—we welcome transparency.